Refund policy

Last updated: October 26, 2026

We want you to be happy with what you buy.

Single reports and packs

If you are not satisfied, write to us within 7 calendar days of your purchase and we will refund the full amount.

Membership

• The first charge is refundable within 7 calendar days.
• To avoid being charged at the next renewal, cancel before the renewal date from "My access".
• If we charge you by mistake or after you cancelled in time, we refund that charge.

Technical problems

If you cannot access what you bought and we are unable to fix it, we will refund you.

How to request it

Write to contacto@soyese.com with the email of your purchase and the Stripe receipt. The refund goes to the original payment method; it can take up to 10 business days to appear, depending on your bank.